It was fine. I seem to have more trouble logging-in to the system than actually shopping.

I have long been a customer of Kays and have always found their service, overall, good. On this occasion I did have to send bacik garments that were damaged, but this only caused minor inconvenience.

excellent service and quality merchandise.

It's the only catalogue company I shop with

i order some jeans 2 weeks ago i am still waiting for them. because they said that they would be with me in 4/5 weeks

I have been a kays customer for many years without any problems. I have always had excellent service, but since the new changes recently, I have to say I am not impressed. I am hoping that this is down to "teething" troubles and that normal service will soon be resumed!

I purchased my order on-line. I found the experience straight forward. I found it was cost effective to use the internet. The goods were in stock. The goods arrived within the specified time. I was very happy with my goods. The top fitted well and the two piece bath set complemented my bathroom. Overall I was delighted with the whole Kays shopping experience.

i'm not very keen on using phones so this way of shopping is great for me and my order was received a day early as well. So i'm really pleased with the service i got. Thank you

Although most of what I chose was out of stock, I still believe the experience with Kays Lifestyle first class. Thankyou.

Find the website very user friendly and i have always found the service very good. Also found the courier service very efficient if i have to return goods.

overall a great shopping experience

Quick easy, but have not received any method of payment for the option I chose which was over a time period.

very good,deliver excellent

They have just updated their website and not all features are working correctly as yet hence no order tracking currently available. Received pole 2 days ago, curtains still to arrive.

excellent service, the customer service via e-mail is above excellent.

I have noticed that the website has changed if only slightly but it is very good.

my one problem with Kays lifestyle is although i was late with a payment but i did then pay the account in full yet my credit limit was dropped right back down, apart from this i have no problems with kays lifestyle at all.

i ordered a double divan and was told it would be delivered within 3 weeks. i received the bed 4 days later excellent service would reccomend this company and have since ordered new beds for my children.

Ive never had a problem with kay lifestyle products have arrived on timw or early, they are quick to responed to any questions you might have. all in all i am happy with there service

Easy to use

I love shopping with kays

very good overall, but since changing account numbers, a lot of misunderstandind, example, tried to cancel a tv, membership number not reconised, then i spoke to 6 or 7 people just to get through to the right department. this happend on 2 consecutive days. also a lot of useful things not available on-line.

Goods were good but major problems whenever returning and still trying to return a certain item. Major delays in returns pick-up from my address.

good quality products at great prices. delivery on-time.

Looking through the catalogue I found what i was looking for easily, the photo and description of the items i wanted matched what i received. I am a very satisfied customer.

all the times that I have used Kays lifestyle, my orders have always come through as promised on time and wit no problems. The times I have had to return anything they have been collected by a courier on the expected day and within the time slot allowed.

very good to shop at kays lifestyle

we never recieved our goods and when phoning the enquiry line it took a long time for them to answer and then i was cut off and had to phone back and this took the same long time as the first and then to be told they never knew what had happened to the goods and would have to reorder and would not be with us until the 8th of august when we first ordered it in june i think this is a bad way of doing things and if things do not change kays could loose a lot of customers

My account number has been changed by the company. Since then I haven't been able to log on the website to view my account or track any orders.

Iam quite happy to shop with Kays apart from one Order that got lost.But i would and will shop again with Kays.Thanks