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Marshall Ward
 
 

Marshall Ward

Average Rating 4/5.0 store rating 202 store reviews
On-Time Delivery 4
Customer Service 4
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by: Mer1949
31 December 2007
Author's Rating: 1/5.0 store rating
Customer Support: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
TELL YOU A DAY TO DELIEVE JUST TURN UP ANY DAY.I ORDERED A REPLACEMENT ITEM AS THE ONE I HAD WAS FAULTY,THEY ORDERED TWO ITEMS,I PHONED THEM 3 TIMES TO CANCEL ONE, NEVER DID IT,I THINK THEY ARE RUBBISH,THEY DO NOT LISTEN TO ANY THINK YOU SAY

by: Kim...Still Waiting...
21 February 2006
Author's Rating: 1/5.0 store rating
Customer Support: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I ordered 2 sofa savers via the internet on 29 Jan. Two emails arrived with different delivery times - 1 for 2-3 days, the other for within 2 wks. I phoned the company to ask where my order was on the 15 Feb - to be told that they didn't have any in stock & I had to wait another month. Another call on 21 Feb told that my order had actually been dispatched on the 2 Feb, had obviously got lost and that they'd have to send me out a letter to sign before having to wait 2 wks for another delivery!

by: Marshall Ward Shopper
12 January 2006
Author's Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Very easy online. Quick delivery. Good value. No complaints.

by: Marshall Ward Shopper
03 January 2006
Author's Rating: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
One article was ordered- it took nearly three weeks for us to be informed it was out of stock. I regularly checked the order/dispatch procedure but it was not updated from date of order to date the unavailable notification was put on, I may consider trying to purchase through this outlet at a later date

by: Marshall Ward Shopper
03 January 2006
Author's Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Excellent service telesales team as polite,courteous and very helpful

by: Marshall Ward Shopper
03 January 2006
Author's Rating: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
Easy to use website. Reasonably quick delivery.

by: Marshall Ward Shopper
03 January 2006
Author's Rating: 5/5.0 store rating
Customer Support: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I have never had any problems shopping with Marshall Ward.

by: Marshall Ward Shopper
02 January 2006
Author's Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
excellent delivery and products were delivered quicker than anticipated which was most pleasing

by: Marshall Ward Shopper
31 December 2005
Author's Rating: 4/5.0 store rating
Customer Support: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Good quality stock when presented in catalogue with good back up via phone - a bit long-winded by e-mail waiting for pages to load.

by: Marshall Ward Shopper
30 December 2005
Author's Rating: 4/5.0 store rating
Customer Support: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
acceptable on line shopping experience, would shop again

by: Marshall Ward Shopper
30 December 2005
Author's Rating: 4/5.0 store rating
Customer Support: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
shopping at marshall ward is usually a pretty good experience and staff are generally friendly and helpful and items received are usually good and value for money

by: Marshall Ward Shopper
28 December 2005
Author's Rating: 5/5.0 store rating
Customer Support: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
i have never had any problems shopping with marshall ward, i find that they are excellents to shop with.

by: Marshall Ward Shopper
28 December 2005
Author's Rating: 4/5.0 store rating
Customer Support: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
THE WAY IN WHICH CUSTOMERS MAKE ORDERS IS QUICK AND EASY, I WILL CONTINUE TO SHOP WITH YOU.

by: Marshall Ward Shopper
27 December 2005
Author's Rating: 3/5.0 store rating
Customer Support: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
been shopping with them for about 3 years had no problems with them

by: Marshall Ward Shopper
26 December 2005
Author's Rating: 3/5.0 store rating
l am usually very satisfied with the merchant but not this time they said l was at my limit when my statement said otherwise

by: Marshall Ward Shopper
26 December 2005
Author's Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I was pleased with how quick that the item came and I was glad that I had given my phone number to them as the delivery people called to arrange a time to deliver. So overall I was pleased.

by: Marshall Ward Shopper
26 December 2005
Author's Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
good service. received cooker on time.very easy to order on their website

by: Marshall Ward Shopper
26 December 2005
Author's Rating: 3/5.0 store rating
Customer Support: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
My shopping experience has been good so far I get my orders wiithin a reasonable time. And I can always get unto the website or phone to do my shopping.

by: Marshall Ward Shopper
25 December 2005
Author's Rating: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Received letter from Merchant advising that the order had been cancelled as they no longer could get the stock.

by: Marshall Ward Shopper
24 December 2005
Author's Rating: 4/5.0 store rating
Customer Support: 4/5.0 store rating
On-Time Delivery: 1/5.0 store rating
marshall ward is good but long winded with some items ive not received yet ordered in november

by: Marshall Ward Shopper
24 December 2005
Author's Rating: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
The item received did not seem the same as the item pictured. It was very short and more of a child/teenager size than womens free size. I promptly returned the item but have not received confirmation or a refund.

by: Marshall Ward Shopper
24 December 2005
Author's Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Very convenient, quick and hassle free.

by: Marshall Ward Shopper
24 December 2005
Author's Rating: 5/5.0 store rating
Customer Support: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I have shopped at Marshall ward for a number of years, and always found the service I have received as very helpful. I do a lot of business on-line and the on-line service and communication,from emails, very ifficiant, very quick.

by: Marshall Ward Shopper
24 December 2005
Author's Rating: 3/5.0 store rating
Customer Support: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Yes i would order again but will not use this as a main catalogue because i do not agree with the fact they do not offer commission and this is the only catalogue that i know that do not give something back to their agents. All the others give you 10% cashback or 12.5% in goods and it gives you more incentive to order. I have another account elsewhere and have purchased a cooker and a dishwasher and done some of my xmas shopping with them and i know i will get a good bit back for shopping with them perhaps its something they should consider doing in the future.

by: Marshall Ward Shopper
24 December 2005
Author's Rating: 4/5.0 store rating
Customer Support: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I liked the delivery day showing to give you the option of ordering it or not. I also liked the "alternative items" User friendly. will always use this method from now on.

by: Marshall Ward Shopper
24 December 2005
Author's Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
it was very easy as i did my shopping on line, i only used marshall ward as i wanted one specific product. I was previously a customer & despite requesting my account be cancelled & for no further catalogues & correspondance from them due to a house move i still received items i had to make 6 seperate phone calls each time i was assured i would receive nothing further & yet i still did hopefully i won't have the same rigamarole again

by: Marshall Ward Shopper
23 December 2005
Author's Rating: 5/5.0 store rating
Customer Support: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Shopping online is so quick and easy and if I have any queries I need to talk to someone about they are quick to answer, you're never left on hold, they are polite and eager to help. I have only ever had one parcel go missing and they were so helpful and apologetic for any disappointment caused. I would highly recommend them to anyone.

by: Marshall Ward Shopper
23 December 2005
Author's Rating: 2/5.0 store rating
Customer Support: 3/5.0 store rating
On-Time Delivery: 2/5.0 store rating
I paid for 3 items 'next day delivery'. 1 item arrived, the rest almost a week later. Very disappointing when you are promised (and have paid for) a delivery and it doesn't arrive! I have now been reimbursed with the special delivery charge.

by: Marshall Ward Shopper
23 December 2005
Author's Rating: 4/5.0 store rating
Customer Support: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I find Marshall ward a fairly good company being able to supply most good order, however even when ordering over the internet after mailshots they are sometimes already out of stock.

by: Marshall Ward Shopper
22 December 2005
Author's Rating: 2/5.0 store rating
Customer Support: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I am very very very, disappointed see below ! I ordered the above item which the computer reported as being in stock I received conformation of the order. 3 or 4 days went by and I checked to find it had been cancelled. No one had informed me and if I had not checked I would not have known until it was too late. If the stock level is nil it should display NIL and not IN STOCK The system is not reliable and I am running out of time It was a Christmas present for my wife. Now I have got to wander around the shops which I Hate. I have now found the Item with an other supplier but I have suffered Considerable Disappointment and Inconvenience Please include the following line in all replies. Tracking number: ST20051212_0000004241

 

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