TELL YOU A DAY TO DELIEVE JUST TURN UP ANY DAY.I ORDERED A REPLACEMENT ITEM AS THE ONE I HAD WAS FAULTY,THEY ORDERED TWO ITEMS,I PHONED THEM 3 TIMES TO CANCEL ONE, NEVER DID IT,I THINK THEY ARE RUBBISH,THEY DO NOT LISTEN TO ANY THINK YOU SAY

I ordered 2 sofa savers via the internet on 29 Jan. Two emails arrived with different delivery times - 1 for 2-3 days, the other for within 2 wks. I phoned the company to ask where my order was on the 15 Feb - to be told that they didn't have any in stock & I had to wait another month. Another call on 21 Feb told that my order had actually been dispatched on the 2 Feb, had obviously got lost and that they'd have to send me out a letter to sign before having to wait 2 wks for another delivery!

Very easy online. Quick delivery. Good value. No complaints.

One article was ordered- it took nearly three weeks for us to be informed it was out of stock. I regularly checked the order/dispatch procedure but it was not updated from date of order to date the unavailable notification was put on, I may consider trying to purchase through this outlet at a later date

Excellent service telesales team as polite,courteous and very helpful

Easy to use website. Reasonably quick delivery.

I have never had any problems shopping with Marshall Ward.

excellent delivery and products were delivered quicker than anticipated which was most pleasing

Good quality stock when presented in catalogue with good back up via phone - a bit long-winded by e-mail waiting for pages to load.

acceptable on line shopping experience, would shop again

shopping at marshall ward is usually a pretty good experience and staff are generally friendly and helpful and items received are usually good and value for money

i have never had any problems shopping with marshall ward, i find that they are excellents to shop with.

THE WAY IN WHICH CUSTOMERS MAKE ORDERS IS QUICK AND EASY, I WILL CONTINUE TO SHOP WITH YOU.

been shopping with them for about 3 years had no problems with them

l am usually very satisfied with the merchant but not this time they said l was at my limit when my statement said otherwise

I was pleased with how quick that the item came and I was glad that I had given my phone number to them as the delivery people called to arrange a time to deliver. So overall I was pleased.

good service. received cooker on time.very easy to order on their website

My shopping experience has been good so far I get my orders wiithin a reasonable time. And I can always get unto the website or phone to do my shopping.

Received letter from Merchant advising that the order had been cancelled as they no longer could get the stock.

marshall ward is good but long winded with some items ive not received yet ordered in november

The item received did not seem the same as the item pictured. It was very short and more of a child/teenager size than womens free size. I promptly returned the item but have not received confirmation or a refund.

Very convenient, quick and hassle free.

I have shopped at Marshall ward for a number of years, and always found the service I have received as very helpful. I do a lot of business on-line and the on-line service and communication,from emails, very ifficiant, very quick.

Yes i would order again but will not use this as a main catalogue because i do not agree with the fact they do not offer commission and this is the only catalogue that i know that do not give something back to their agents. All the others give you 10% cashback or 12.5% in goods and it gives you more incentive to order. I have another account elsewhere and have purchased a cooker and a dishwasher and done some of my xmas shopping with them and i know i will get a good bit back for shopping with them perhaps its something they should consider doing in the future.

I liked the delivery day showing to give you the option of ordering it or not. I also liked the "alternative items" User friendly. will always use this method from now on.

it was very easy as i did my shopping on line, i only used marshall ward as i wanted one specific product. I was previously a customer & despite requesting my account be cancelled & for no further catalogues & correspondance from them due to a house move i still received items i had to make 6 seperate phone calls each time i was assured i would receive nothing further & yet i still did hopefully i won't have the same rigamarole again

Shopping online is so quick and easy and if I have any queries I need to talk to someone about they are quick to answer, you're never left on hold, they are polite and eager to help. I have only ever had one parcel go missing and they were so helpful and apologetic for any disappointment caused. I would highly recommend them to anyone.

I paid for 3 items 'next day delivery'. 1 item arrived, the rest almost a week later. Very disappointing when you are promised (and have paid for) a delivery and it doesn't arrive! I have now been reimbursed with the special delivery charge.

I find Marshall ward a fairly good company being able to supply most good order, however even when ordering over the internet after mailshots they are sometimes already out of stock.

I am very very very, disappointed see below ! I ordered the above item which the computer reported as being in stock I received conformation of the order. 3 or 4 days went by and I checked to find it had been cancelled. No one had informed me and if I had not checked I would not have known until it was too late. If the stock level is nil it should display NIL and not IN STOCK The system is not reliable and I am running out of time It was a Christmas present for my wife. Now I have got to wander around the shops which I Hate. I have now found the Item with an other supplier but I have suffered Considerable Disappointment and Inconvenience Please include the following line in all replies. Tracking number: ST20051212_0000004241